Privacy Policy

1. Introduction

World Marina & Route Guide Australia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website claim-genieace.com and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Communication Data: Messages, inquiries, and correspondence with our team
• Subscription Information: Newsletter subscription preferences and communication history

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, and operating system
• Usage Information: Pages visited, time spent on pages, and navigation patterns
• Location Information: General geographic location based on IP address
• Cookie Data: Information stored in cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party sources, including:

• Social media platforms when you interact with our content
• Business partners who provide complementary services
• Public databases and directories
• Marketing and analytics service providers

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our marina and route guide services
• Process and fulfill your requests and subscriptions
• Send you newsletters, updates, and relevant information
• Respond to your inquiries and provide customer support

3.2 Website Improvement

• Analyze website usage patterns to improve user experience
• Develop new features and services
• Conduct research and analytics
• Optimize our website performance and security

3.3 Communication

• Send you important service announcements and updates
• Provide you with marketing communications (with your consent)
• Notify you about changes to our services or policies
• Conduct surveys and gather feedback

3.4 Legal and Safety

• Comply with legal obligations and regulatory requirements
• Protect against fraudulent or illegal activities
• Enforce our terms of service and policies
• Protect the rights and safety of our users and the public

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Web hosting and cloud storage providers
• Email marketing and communication services
• Analytics and performance monitoring services
• Payment processing services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government investigations or regulatory inquiries
• Emergency situations involving threats to safety
• Protection of our legal rights and interests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use SSL encryption to protect data transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: We keep our security measures and software up to date
• Staff Training: Our team is trained on privacy and security best practices
• Incident Response: We have procedures in place to respond to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

6.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request a copy of your personal information in a portable format

6.2 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

6.3 Communication Preferences

• Unsubscribe from marketing emails using the unsubscribe link
• Update your communication preferences in your account settings
• Contact us directly to modify your preferences

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How cookies are used
• How to manage your cookie preferences
• Third-party cookies and tracking

For more information, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Privacy Commissioner
• Standard contractual clauses
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we collected the information
• Our legitimate business interests

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have subscribed to our services)
• Displaying a prominent notice on our website

The updated Privacy Policy will be effective when posted, and your continued use of our services constitutes acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact information above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):