Cookie Policy

1. Introduction

This Cookie Policy explains how World Marina & Route Guide Australia ("we," "our," or "us") uses cookies and similar tracking technologies on our website claim-genieace.com. This policy should be read alongside our Privacy Policy and Terms of Service.

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy. You can withdraw your consent at any time by adjusting your cookie preferences.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.1 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
• First-Party Cookies: Cookies set by our website directly
• Third-Party Cookies: Cookies set by external services we use on our website

3. How We Use Cookies

We use cookies for various purposes to enhance your experience on our website:

3.1 Necessary Cookies

These cookies are essential for the basic functionality of our website. They cannot be disabled as they are necessary for the website to function properly.

• Security cookies: Protect against fraudulent activity and maintain website security
• Authentication cookies: Remember your login status and preferences
• Load balancing cookies: Ensure website performance and availability
• Cookie consent cookies: Remember your cookie preferences

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about page visits, time spent on pages, and navigation patterns.

• Google Analytics: Tracks website usage statistics and user behavior
• Performance monitoring: Identifies technical issues and site performance
• Error tracking: Helps us identify and fix website problems
• A/B testing: Allows us to test different versions of our website

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization features on our website.

• Language preferences: Remember your preferred language settings
• User interface preferences: Store your customization choices
• Form data: Remember information you've entered in forms
• Accessibility settings: Maintain your accessibility preferences

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

• Social media cookies: Enable social sharing and track social media interactions
• Advertising cookies: Deliver targeted advertisements based on your interests
• Remarketing cookies: Show you relevant ads on other websites
• Campaign tracking: Measure the effectiveness of our marketing efforts

4. Third-Party Cookies

We use various third-party services that may set cookies on your device. These services have their own privacy policies and cookie practices:

4.1 Google Services

• Google Analytics: Website analytics and performance tracking
• Google Fonts: Web font delivery service
• Google Maps: Interactive maps and location services

For more information: Google Privacy Policy

4.2 Social Media Platforms

• Facebook: Social sharing and advertising
• Twitter: Social sharing and content embedding
• LinkedIn: Professional networking and sharing
• Instagram: Photo sharing and content embedding

4.3 Other Third-Party Services

• Content Delivery Networks (CDNs): Improve website loading speeds
• Email Marketing Services: Manage newsletter subscriptions
• Customer Support Tools: Provide chat and support services

5. Managing Your Cookie Preferences

5.1 Cookie Consent Manager

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie preferences

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

5.2 Browser Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Set up notifications when cookies are being set
• Delete all cookies when you close the browser

5.3 Browser-Specific Instructions

6. Impact of Disabling Cookies

While you can choose to disable cookies, please note that this may affect your experience on our website:

6.1 If You Disable Necessary Cookies

• Some website features may not function properly
• You may not be able to access certain sections of the website
• Your preferences and settings may not be saved
• Security features may be compromised

6.2 If You Disable Analytics Cookies

• We won't be able to track website performance
• It will be harder for us to improve the website
• We may not identify and fix technical issues as quickly

6.3 If You Disable Marketing Cookies

• You may see less relevant advertisements
• Social sharing features may not work properly
• We won't be able to measure marketing campaign effectiveness

7. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

7.1 Web Beacons

Small transparent images used to track user behavior and email engagement. They help us understand:

• Whether you've opened our emails
• Which links you've clicked
• How you interact with our content

7.2 Local Storage

Browser storage mechanisms that allow us to store data locally on your device for:

• Improved website performance
• Offline functionality
• User preference storage

7.3 Session Storage

Temporary storage that expires when you close your browser tab, used for:

• Maintaining your session during website navigation
• Storing temporary form data
• Managing user interface states

8. Data Retention

Different cookies have different retention periods:

8.1 Session Cookies

Automatically deleted when you close your browser

8.2 Persistent Cookies

• Necessary cookies: Up to 12 months
• Analytics cookies: Up to 24 months
• Marketing cookies: Up to 12 months
• Functionality cookies: Up to 12 months

8.3 Manual Deletion

You can delete cookies at any time through your browser settings or our cookie preference center.

9. International Data Transfers

Some of our third-party service providers may transfer your data outside of Australia. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

9.1 Data Transfer Mechanisms

• Adequacy decisions by the Australian Privacy Commissioner
• Standard contractual clauses
• Certified privacy frameworks
• Other legally recognized transfer mechanisms

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Displaying a notice on our website
• Sending you an email notification (if you're subscribed)

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

11. Your Rights

Under Australian privacy law, you have rights regarding your personal information, including data collected through cookies:

• Access: Request information about the cookies we use
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

12. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us: